Each month we take a look at one of the 650 career pathways featured within Indigo. This month we’re exploring the role of a Jeweller.

Find out what’s involved in the role from in this excerpt from the career profile on the Indigo Careers module.

So what is a Jeweller?

Retail jewellers work in shops, selling jewellery and sometimes watches, clocks and silverware to customers. Other services they offer might include valuation, alteration and repair.

You will advise customers on the available products and help them to choose an appropriate item. You will package the customer’s goods and process their payment.

As part of the day-to-day running of the shop, you will arrange window displays, ensure that the shop is presentable and carry out stock control procedures.

You may work for a company which specialises in selling a particular gemstone, such as diamonds. You could focus on one area, for example casting or enamelling, or learn a variety of techniques.


You will work 37 to 40 hours per week including weekends. Sometimes you may be required to work overtime during evenings and bank holidays. Part-time work is often available.


Retail jewellers work indoors in shops and spend the majority of the day standing up.

Type of work

You will be expected to look smart and some stores may provide a uniform. 

You will be required to process payments


Things to consider

Meet a range of people

You will have the opportunity to meet a wide range of people.

Exciting projects/opportunities

You will help people choose jewellery for special occasions.


Working on your feet all day can be demanding and tiring. 

Can run your own business

With extensive experience, you could open your own jewellery shop.


Your income will be significantly higher if you earn commission for your sales. 

Most people have 5 GCSEs and you will need previous experience/passion for the field

Although there are no specific entry requirements, many employers will expect GCSE/National 5 passes in subjects including English, Maths, and Art or Design and Technology. Previous work experience in a retail or customer services role would also be beneficial, as is a background in metalwork. Candidates looking to take relevant qualifications should consider studying for a City & Guilds Award or Certificate in Retail Knowledge (Levels 1–3), the City & Guilds Award, Diploma or Certificate in Retail Skills (Levels 1–2) or the BTEC Specialist Levels 2 and 3 Award/Certificate/Diploma in Retail Knowledge.

Alternatively, you could work towards any one of these awards while completing an Apprenticeship in Retail, available at both Intermediate and Advanced Levels. Here you will be trained on the job by experienced professionals in the relevant skills required of a retail jeweller while attending a series of day or block release instruction at a college or training centre.

Alongside working towards qualifications offered by City & Guilds, your employer may also encourage you to gain awards run by the National Association of Jewellers. The Professional Jewellers’ Diploma (JET 1–2) is an 18-month course divided into 2 parts, 6 months for the Certificate (JET 1) and 12 months for the Diploma (JET 2). The course covers topics such as design, manufacture, hallmarking, gemstones, silverware, horology, pawnbroking, legal matters, repair handling, selling techniques and window displays. The National Association of Jewellers also runs short courses and masterclasses.

Top Tip

If you progress to a managerial role, you may wish to take the National Association of Jewellers Professional Jewellers’ Management Diploma (JET Plus), which takes around a year to complete. Senior staff, managers and business owners may wish to extend their knowledge by studying for the Professional Jewellers’ Business Development Diploma (JET Pro) further on in their career.

Salary progression

Your starting salary is likely to be around £16,000 a year. With experience, your salary can increase to £22,000 a year or more. Senior staff and managers can earn between £30,000 and £50,000.

Click here to explore the full library of over 650 career profiles, including multimedia content and LMI data for students to interpret and discuss.